FAQ’s

What support is on offer at HOPE?

HOPE provides bereavement support to anyone who has suffered a traumatic loss though fire, RTC or drowning. The nature of this support depends on the individual and their needs. This support may be welcoming you to a peer support group, where you can talk to others who have been through similar traumas and get reassurance and help from them.

How do I access support with HOPE?

You can call us at any time on 0114 227 0105, if we do not answer, please leave a message and someone will call you back within 24-48 hours. Alternatively you can email us at info@hope-sy.org.uk, and someone will get back to you within 24-48 hours.

What happens after I am referred/contact you needing support?

You will be contacted by someone at the charity and depending on what you need support with, we will go from there. This may be a home visit, a phone call or whatever else you may need at the time.

How long can I access support for?

We will be here as long as you need us for and there are no limits to how long you can access support for. We always encourage people to move on when they are ready, however this can take many months or years.

Who do we offer support to?

Anyone who has suffered a traumatic loss at any point in their life is welcome at HOPE. It does not matter if this was a recent trauma, or something that happened a long time ago. We also provide support to ex-service people who are struggling with PTSD. It does not matter to us who you are, what your background is, or what you have been through, we are here to provide support to people from all walks of life.

Are there any age restrictions?

No, children and adults of all ages are welcome at HOPE.

How late can I call you?

You can call at any time, if no one answers, please leave a message and someone will get back to you as soon as they can.

Can I bring my family/friend to a support group?

Yes, you can bring anyone who may help you feel more confident and comfortable at the group.

Can you come and see me at home?

Yes, home visits are one aspect of the support HOPE provides.

I can’t drive but I want to come to the sessions

We can provide many other forms of assistance aside from the peer support groups, someone can always come to you if you need them to. We also run the support groups in various locations, so there may even be one you can access by public transport.

What if I get upset at a meeting?

HOPE is a place you will be accepted for who you are and what you are going through. We encourage you to open up and express how you truly feel, amongst others who can support you, and you can talk to. People often do get upset at the support groups, but they will receive the kindness and support they need at the group, and beyond.